This course is suitable for anyone who may be tasked to undertake a complaints investigation including:

  • Complaints Investigators, Officers & Caseworkers
  • Managers and other staff tasked with undertaking complaints investigations as part of their wider role
  • Staff working in a complaints handling capacity for ombudsmen schemes and other dedicated complaints handling bodies
  • Adjudicators

La Touche Training will work closely with key personnel to ensure the training is tailored to your
organisation’s specific needs, incorporating your complaints policies and procedures.

As a dedicated training company, La Touche Training is fully aware that delegates require a range of learning styles on each course to ensure everyone acquires the necessary knowledge and
skills.

The training we deliver is interactive and the delegates will learn by doing and receive feedback and support from their peers and trainers. Case studies are based on real practical examples with the learning focusing on delegate participation.

Plan Your Training

To discuss your training requirements please contact us by filling in the form below