Preliminary Investigation of Complaints

Over the last 13 years La Touche Training has worked with the majority of regulatory bodies in Ireland and continues to do so. We have gained vast experience and have built up an expertise in the provision of effective training for regulators, enhancing their skills and performance. 

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Preliminary Investigation of Complaints


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This Preliminary Investigation of Complaints training programme for Professional Regulators covers the following areas:

  • The role of the screening committee in fitness to practice complaints
  • Relevant legislative provisions including changes introduced by the Regulated Professions (Health and Care (Amendment Act) 2020
  • The composition of the Investigating Committee
  • What acting in the public interest means and what that involves at the preliminary investigation stage 
  • The procedures
  • The meaning of frivolous, vexatious, without substance or made in bad faith
  • The importance of promptly identifying cases that may warrant referral for an application for immediate suspension
  • What prima facie means
  • Application of the threshold to determine whether a complaint meets the prima facie standard
  • Determining the relevant grounds of referral to a fitness to practice inquiry where there are prima facie findings
  • Applying the proper statutory criteria to decisions/opinions
  • Writing clear and good rationale
  • Understanding the rights of the registrant at this stage of the complaints process
  • Potential legal challenges – the grounds for a judicial review application including the principles of natural justice   
  • Relevant case-law and legal updates

To plan your training and design a bespoke training programme for your organisation please contact us.