Investigations involving employees have legal implications for both employees and employers. Key legal principles apply and must be adhered to. Frequently managers are unclear on how to proceed.
They fail to understand the legal implications of what they say and do. A defective employment investigation will prevent employers from dealing effectively with disciplinary issues. They may lead to legal proceedings which if reported by the media can convey a negative image of your organisation in the eyes of your clients or the public.
CPD Hours: Can merit 12 CPD Hours
Relevant for any inspector involved in inspection of healthcare facilities. Tailored course to meet specific requirements of our clients.
•Law, evidence and procedure
•Best Practice in investigating interviewing
•Investigative interviewing role play
•Excellence in recording and statement writing
•Excellence in writing reports
•Giving effective evidence
CPD Hours: Can merit 6 CPD Hours per day.
This intensive and highly practical training day assists attendees in understanding what is required in managing complaints properly. It will consider the root causes of complaints, how to identify a potential complaint, defusing complaints, the importance of open culture, and reflecting and learning from complaints.
The course will move through all stages involved in managing complaints. This involves clarifying the issues of the complaint, running meetings with the complainant and liaising with relevant staff. It also involves investigating the complaint and taking relevant notes. This course can be tailored to meet your specific needs.
CPD Hours: Can merit 6 CPD Hours
Key legal principles apply and must be adhered to when carrying out investigations and reviews within the health service. Frequently those appointed to carry out these investigations/reviews are unclear how to proceed. They fail to understand the legal implications of what they say and do.
A defective investigation may lead to further incidents as well as a public inquiry or legal proceedings. If reported by the media it can convey a negative image for your organisation in the eyes of your clients and the public.
CPD Hours: 6.5 Hours
Recent legal cases have highlighted the inadequacies in communication and recording within our health service. This one-day intensive training programme for Health Professionals will equip them with the necessary knowledge and skills to create clinical records and reports that adhere to best practice standards, and that will stand up to legal scrutiny.
CPD Hours: 6 CPD Hours
A one day intensive training programme, which examines the key legal issues that arise when providing care of vulnerable adults including capacity, consent, restraint, DNR’s, wardship applications and Powers of Attorney, among others.
Relevant to all healthcare professionals who attend and give evidence at Inquests
The scope and purpose of the Inquest
The Coroner’s investigation, process and procedure at Inquests
How to write an excellent statement/report
Role of the witness
Preparation for giving evidence
Giving confident and clear testimony
CPD Hours: 6 structured CPD hours
Relevant for all healthcare professionals. Tailored
course for specific professionals requiring training
•Negligence and duty of care
•Consent and the National Consent Policy, 2014
•Recent case law
Relevant for all healthcare professionals working with clients/patients under the age of 18.
The covers issues like:
Consent and the Child - National Consent Policy 2013
Children’s First Guidelines
National Vetting Bureau (Children and Vulnerable Persons) Act 2012
CPD Hours: 3 / 6 structured CPD hours
Relevant for all healthcare professionals who keep healthcare records
•Deficiencies and Guidelines for Record Keeping
•Giving confident and clear evidence
•Recent Case Law
Newly developed course due to demand, relevant for all healthcare professionals
•The key concepts of Data Protection
•Role and powers of Data Protection Commissioner
•8 Data Protection principles and exemptions
•Data Protection issues in hospitals
•Data Protection and Freedom of Information
•Processing personal data in Ireland and abroad
•Data Protection Law
•Top tips for legal compliance
Working in the current environment can bring many challenges for Health and Social Care Professionals.
At La Touche Training we regularly provide training courses tailored to assist our clients in dealing with these challenges.
Our courses are intensive, highly practical and interactive with plenty of discussion and exercises. All courses are delivered by experienced qualified lawyers. Some of the main topics we cover in training include:
• Accountability for Health and Social Care Professionals including Professional Regulation and CORU
• Negligence and Duty of Care
• Recent Irish cases and their consequences
• Record Keeping
• Information Governance
• Data Protection
• Freedom of Information
• Capacity – The current legal position and the proposed legislation “The Assisted Decision Making (Capacity) Bill, 2013”
• Best Practice in Report Writing
• Witness preparation and giving evidence in Courts, Inquests, Professional Conduct Hearings
A one-day intensive training programme for any public or private sector staff who are involved in handling civil and criminal cases in the courts, Rights Commissioner cases, Employment Appeals Tribunal and Equality Tribunal Cases. Delegates will gain a practical understanding of our legal system and the different types of cases that they deal with, so as to enable them to efficiently manage all stages of the legal process and liaise more effectively with their legal advisers.
Experienced solicitors working with the heath sector will give 1 - 3 hour presentations on medico-legal aspects of healthcare.
Improving communication skills and adequately managing patient expectations can greatly reduce a professionals’ exposure to litigation and complaints, and improve patient satisfaction.
CPD Hours: 6
Giving evidence can be a daunting and terrifying experience for witnesses. A poor performance in the witness box can undermine a witness’ confidence, affect the credibility of their evidence and be detrimental to the case. These risks can be minimised if witnesses undertake a process of witness familiarisation.
The training is intensive and practical. We will examine the theory, practice and procedure of giving evidence, with detailed analysis of how best to prepare for the process and how to identify and deal with techniques used by lawyers in cross-examination.
The witness will partake in a mock cross- examination where the trainer will give constructive feedback on the witness’ performance in the witness box.